Example: 30-person specialty contractor
Test request sent Tuesday 2:14 pm through the website quote form.
| Acknowledged | Yes, auto-reply only |
|---|---|
| First human reply | Wednesday 8:54 am, from the estimator |
| Asked for | Drawings already attached to the form |
| Quote | Not received within the 72-hour window |
| Website form | 11 fields, no file upload on phones |
Three fixes, in order
- Capture
Fix the form: fewer fields, uploads that work on a phone, routing to two people instead of one.
- Reply
Triage and a first reply within minutes, with a draft quote for the estimator to check.
- Volume
Once replies are fast, bring in more of the right requests from the GCs on your list.
Sample only: illustrative numbers, not a client. Your report uses your own results. Report ref. LBH-SQ-1402-V